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 Our Ordering Information
Kayuku Furniture provides overseas buyers with an easy process for ordering, purchasing, and receiving their products.
How to Place an Order
Placing an order is as easy as 1, 2, 3, and 4:
- Contact us and tell us what you want. If you are not sure of the products, or want to design a new product, then send us our Contact Us Form by fax or email. If you know what you want than send us our Order Form by fax or email.
- Draft Sales Confirmation. Once we have received your inquiry or order form, we will advise you via a draft sales confirmation letter as to the costs, for the finished products, total cubic meterage, total volume, and the shipping cost. You than decide weather you are in agreement with everything, and that you want to order.
- Actual Sales Confirmation & Deposit Payment. If you do want to order, you sign and return to us the sales confirmation letter, along with a deposit of 50% of the value of the order, including our estimated shipping costs. Orders will only begin once your funds have cleared our account.
- Shipment Date & Balance Payment. We advise you of the expected date of shipment, and when your order is ready, and prior to shipment, we ask you to transfer the remaining payment balance. Orders will only ship once your final payment has cleared our account.
Placing an order with us could not be easier.
How to Pay Us
You pay for your order by bank transfer to our bank. Payment by Telegraphic (or bank) Transfer of funds is simple and easy. You transfer funds directly from your bank account into ours. We will supply you with our bank details, with the sales confirmation letter, or upon request. Payments by bank transfer can be made in United States Dollars (USD), or Indonesian Rupiah (IDR).
Our Minimum Orders
We do not have any minimum order amount. Why? Because we do not expect you to order a large quantity of products when you do not know us, and we have not done business before. All of our ongoing buyers initially bought samples, so they could see our product quality, and experience our service delivery. Developing a good business relationship takes time. If you are happy to pay for the production and shipment of a sample, we are happy to work together with you.
How we Process & Pack Your Order
We will keep in touch with you from the time we receive your order, to after you receive your products.
While processing and supervising the production, manufacture, and packing of your products, the following conditions apply:
- Changes to the number of items you order: Once we have received your deposit and begun production of your order, we cannot cancel items, though we can add additional items to the order sheet;
- Refund of deposit: Once we have received your deposit, and production of your order has begun, we cannot refund your deposit;
- Packing of your products: We carefully supervise the packing of your products with the shipper. Special boxing, crating, private label boxes etc incur an additional charge. The shipper will individually wrap larger items and furniture in foam sheeting and corrugated single face packing for extra protection.
How We Ship To You
We are able to ship your products to you by air, sea, or courier. The best & most economical shipment method is dependent on the quantity and weight of the items you order (as this determines the total cubic meter space and total volume that the order will occupy), as well as the value of the items. We calculate this for you, and send this information as part of your sales confirmation letter.
- Shipping by Sea. Products are shipped by sea via steel 20 foot, 40ft, or 40 foot high cube containers;
- Full Container Load (FCL): This is the most common method of cargo shipping and is the most economical. Buyers order products that will completely fill a container. You pay a fixed price for the container. The advantage to using this method is product protection and safety, and allowing the most economical use of space.
- Less Container Load (LCL): This service is suitable for those shipments where your order does not fill a full container. Shipments are individually crated and consolidated with other orders to the same destination. The container is sent only when there are enough orders to fill it. LCL container costs are calculated by cubic meters of space. LCL loads are appropriate for smaller shipments, samples, and gifts.
- Air Freight. If your product order has a high value, small size and lightweight, and you need it fast, than airfreight is suitable. However, it is also the most expensive shipment method. Buyers pay by the kilo, or by the volume, which ever is the heavier. Ideal for samples however.
- Courier. If the shipment is needed urgently, than you can use the services of an express courier, such as DHL, UPS, TNT or FEDEX.
You can select a shipping option on your order form, or you can request us to price the options for you.
Insurance of your order is recommended, and can be provided as a % of the total value of your order by our shipping company to protect your goods while in transit. Otherwise, contact your personal or company insurance broker and request short-term coverage for the value of your order and the duration of the shipment.
When You Can Expect To Get Your Order
Unless your product is in stock, everything is normally made to order. The lead-time for production of your order varies according to the size of your order and the quantities of each item.
It takes us on average about 4 to 8 weeks to order, produce, inspect and pack a 20-foot container, and about 8 to 10 weeks for a 40-foot. LCL and air orders are normally less than 3 to 6 weeks.
We will let you know the production and delivery time of your order after we have received your inquiry or order form.
The process of ordering, purchasing, and receiving your products could not be any easier.
Please do not hesitate to contact us if you have any questions about ordering, purchasing, and receiving products from us – we will answer you promptly and to the best of our knowledge.
The Kayuku Furniture Team
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